By the end of this programme, you will be able to:

• Understand the significance of presence at the workplace.

• Recognise the importance of diversity and inclusion.

• Implement Distributed Leadership (DL) at work.

• Communicate effectively to eliminate conflicts and manage work-related stress, both spoken and written.

• Identify challenges at work and implement appropriate management strategies.

• Foster a productive work environment.

• Adopt verbal and non-verbal etiquette.