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In the Customers' Shoes -- The Reality

This immersive customer experience training helps employees understand customer expectations, identify service gaps, and implement service improvements.

By the end of this programme, you will be able to:

  • Gain a deeper understanding of customer perspectives and needs.

  • Identify areas where service delivery can be improved.

  • Apply empathy and active listening in customer interactions.

  • Implement service improvement strategies for enhanced customer satisfaction.

Interested? Inquire below.

Inquiry Type

Interested? Inquire below.

Interested? Inquire below.

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