Managing Conflict & Creating Powerful Collaborations
This programme equips participants with conflict management strategies and collaboration techniques to enhance teamwork and workplace harmony. It focuses on communication skills, social awareness, and self-management to foster positive relationships.
By the end of this programme, you will be able to:
Adopt a collaborative mindset to boost team cooperation and synergy.
Recognise the warning signs at the workplace to prevent escalation of the situation.
Acquire conflict management strategies to defuse tension and resolve conflicts.
Apply communication techniques and tips to facilitate discussion, assert positive influence, and develop positive relationships with anyone.
Develop a strategic plan to work well with others to suit the diversity of working preferences and habits.
Understand the Collaborative Mindset, Social Awareness, Self-Management, ACR Model for Conflict Resolution, 4 Work Styles, and 3Vs for Positive Influence.