By the end of this programme, you will be able to:

• Develop and modify process flows with clear decision points for control.

• Ensure tasks are systematically carried out using Standard Operating Procedures (SOPs).

• Analyse data using basic principles and present findings with graphs, charts, and photos.

• Understand and apply structured processes and procedures.

• Create report blueprints and foundations.

• Develop well-founded recommendations.

• Write effective summaries.